User agreement – Terms and conditions

1. Agreement parties

These terms and conditions partain to purchases made through by its customers. agrees to sell its products to any adult person, company or organization.

2. Registration

2.1. Any customer must register on in relation with their first purchase and must provide the name, address and email. The customer is responsible for the validity of the provided data.

2.2. The customer must agree to these terms and conditions before making any purchase.

3. Privacy and data protection

3.1. agrees to not give customers’ personal data to any third parties. The purpose of customer registration on the website is solely for enhancing the customer’s shopping experience on the website.

3.2. The entity responsible for the customers’ personal data is SC Artemira Inter 2015, Str. Maramures 15, 440045 Satu Mare, Romania, as the owner of

3.3. The customer has the right and possibility to view and update their personal data, including the billing and shipping addresses. In case the customer would like to have their personal data removed, they need to contact our customer service.

4. Customer’s responsibilities and obligations

4.1. The customer assumes full responsibility for all their use occurring with their account and ensures that such use follows these terms and conditions. The customer is also responsible for keeping the password safe.

4.2. In case of breaching the terms of this service or using the service against the law or good practices the customer is responsible for all the damage incurred to, to other customers or third parties.

5. Binding purchase

5.1. An purchase is considered binding when the order has been placed and the customer has received a “Your order is completed” email from

5.2. The accepted means of communication between the two parties is by email, phone or post. The user agrees to check their email (also the BULK/SPAM folder) for the confirmation message after placing an order.

5.3. The customer has the right to cancel their order or part of the order before it has shipped, i.e. the products have been handed over to the shipping company. Delivery of electronic products is considered completed when the customer has received an email containing the links for the downloadable products.

5.4. cannot change the Terms and conditions after the user has completed an order.

5.5. reserves the rights to refuse any orders.

6. Prices

6.1. The prices of the products is displayed on the website next to each product.

6.2. Shipping costs are calculated for each order. The costs are calculated according to the shipping method, customer’s shipping address, and the weight and volume of the product.

6.3. The shipping costs for each order are displayed in the shopping cart before submitting the order.

6.4. All prices are displayed in Euros (€ / EUR).

6.5. For orders to EU countries the prices contain the value added tax according to the Romanian law.

6.6. For orders outside of EU the customer is responsible for any additional local or taxes, customs or any similar costs.

6.7. reserves the rights to correct the prices in case they have been incorrectly displayed. In case a customers has placed an order and the displayed price was wrong, the customer will be informed about the change before the order is accepted.

6.8. accepts direct bank transfer and credit cards as a means of payment. Credit card payments are provided by PayPal. has in no circumstances access to the customers credit card information.

7. Payment

In all cases (direct bank transfer, credit card payment) Artemira represents the seller and is responsible for all commercial activities related to this service. Artemira is also the payee in all the transactions.

8. Delivery

8.1. uses third party services for shipping like Itella. The shipping is done according to their terms and conditions.

8.2. Shipping costs are calculated for each order and are visible in the “Shipping” section of the order before its submission.

8.3. The delivery times are informative, order specific and depend on product availability, destination and delivery method. In cases when delivery times are excessively longer than the informed ones we’ll contact the customer about it. In this case the customer has the right to cancel the order.

8.4. We reserve the rights to refuse an order in case there are stock issues with the products.

8.5. is not responsible in case of delivery deeelays cause by force majeure or other similar situation.

8.6. The customer has the obligation to verify that the ordered products comply with the destination country’s laws and regulations. reserves the rights to refuse shipping of prodcts which are not in conformance with those laws.

8.7. In case the order contains several products and their delivery times vary, we’ll send the order only when all products are available. The delivery can however be split in two or more subsequent shipments, in agreement with the customer. In this case the customer will be charged for shipping only once.

8.8. The customer has the responsibility to provide the correct shipping address when submitting an order. If the delivery needs to be reshiped due to wrong address, the customer will be charged all additional shipping costs.

8.9. is responsible for any damages to shipped products. All damaged products will be replaced.

9. Returning a product

9.1 The customer is entitled to a 14 day return period for the purchased products. The returned products must be unused and in perfect condition to be put up for sell again. The user must return the product accompanied by the original receipt or invoice. will return to the customer the value of the order for any returned product.

9.2. Electronic products cannot be returned.

9.3. In case of returning a product the customer is fully responsible for the possible damages during the return shipment.

10. Faulty products and products damaged during shipment

10.1. The customer is responsible to report a faulty or damaged product in no more than 24 hours from receiving it.

10.2. will replace the faulty or damaged product with a similar one. If this is not possible, the customer will be refunded with the full cost of the product, including delivery.

10.4. The faulty or damaged product must be returned to for integrity check.

10.4. will refund the value of the product only after the fault or damage has been confirmed.

11. Resolving disputes

11.1. This agreement is governed by Romanian law.

11.2. Any dispute resulting from this agreement and contractual relation will be primarily settled by negotiation between parties, but if no agreement is reached, the dispute will be settled in the court of first instance sitting in the District Court of Satu Mare.